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Quality improvement Review the HCAPHS survey document, by clicking on the hyperlink.
- Choose one of the questions on the survey and research an intervention to improve patient satisfaction on that question. It must be evidence-based articles
- Drop a pdf of the article for your solution in the Week 7: Assignment 2 submission folder.
- Review the rubric to make sure you include all required information in your video assignment.
- Create a video to present a systems-based solution, according to the research. (Do NOT include “increased staffing” as your solution.). Quality improvement
- NOTE: Please write out what I am going to use to record the video in a separate paragraph.
I also need the pdf of the article(evidence-based articles) the article must correlate with what you are answering from the survey question you choose
SURVEY INSTRUCTIONS
You should only fill out this survey if you were the patient during the hospital stay
named in the cover letter. Do not fill out this survey if you were not the patient.
Answer all the questions by checking the box to the left of your answer.
You are sometimes told to skip over some questions in this survey. When this happens
you will see an arrow with a note that tells you what question to answer next, like this: Quality improvement
Yes
No If No, Go to Question 1
You may notice a number on the survey. This number is used to let us know if
you returned your survey so we don’t have to send you reminders.
Please note: Questions 1-25 in this survey are part of a national initiative to measure the quality
of care in hospitals. OMB #0938-0981
Please answer the questions in this survey
about your stay at the hospital named on
the cover letter. Do not include any other
hospital stays in your answers.
YOUR CARE FROM NURSES
During this hospital stay, how often
did nurses treat you with courtesy Quality improvement
and respect?
1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often
did nurses listen carefully to you?
1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often
did nurses explain things in a way
you could understand?
1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, after you
pressed the call button, how often did
you get help as soon as you wanted
it?
1 Never
2 Sometimes
3 Usually
4 Always
9 I never pressed the call button2
March 2017
YOUR CARE FROM DOCTORS
During this hospital stay, how often
did doctors treat you with courtesy
and respect?
1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often
did doctors listen carefully to you?
1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often
did doctors explain things in a way
you could understand?
1 Never
2 Sometimes
3 Usually
4 Always
THE HOSPITAL ENVIRONMENT
During this hospital stay, how often
were your room and bathroom kept
clean?
1 Never
2 Sometimes
3 Usually
4 Always
During this hospital stay, how often
was the area around your room quiet
at night?
1 Never
2 Sometimes
3 Usually
4 Always
YOUR EXPERIENCES IN THIS HOSPITAL
- During this hospital stay, did you
need help from nurses or other
hospital staff in getting to the
bathroom or in using a bedpan?
1 Yes
2 No If No, Go to Question 12
- How often did you get help in getting
to the bathroom or in using a bedpan
as soon as you wanted?
1 Never
2 Sometimes
3 Usually
4 Always
- During this hospital stay, did you
need medicine for pain?
1 Yes
2 No If No, Go to Question 15
- During this hospital stay, how often
was your pain well controlled?
1 Never
2 Sometimes
3 Usually
4 Always
- During this hospital stay, how often
did the hospital staff do everything
they could to help you with your pain?
1 Never
2 Sometimes
3 Usually
4 AlwaysMarch 2017
3
- During this hospital stay, were you
given any medicine that you had not
taken before?
1 Yes
2No If No, Go to Question 18
- Before giving you any new medicine,
how often did hospital staff tell you
what the medicine was for?
1 Never
2 Sometimes
3 Usually
4 Always
- Before giving you any new medicine,
how often did hospital staff describe
possible side effects in a way you
could understand?
1 Never
2 Sometimes
3 Usually
4 Always
WHEN YOU LEFT THE HOSPITAL
- After you left the hospital, did you go
directly to your own home, to
someone else’s home, or to another
health facility?
1 Own home
2 Someone else’s home
3 Another health
facility If Another, Go to
Question 21
- During this hospital stay, did doctors,
nurses or other hospital staff talk with
you about whether you would have
the help you needed when you left the
hospital?
1 Yes
2 No
- During this hospital stay, did you get
information in writing about what
symptoms or health problems to look
out for after you left the hospital?
1 Yes
2 No
OVERALL RATING OF HOSPITAL
Please answer the following questions
about your stay at the hospital named on
the cover letter. Do not include any other
hospital stays in your answers.
- Using any number from 0 to 10, where
0 is the worst hospital possible and
10 is the best hospital possible, what
number would you use to rate this
hospital during your stay?
0 0 Worst hospital possible
1 1
2 2
3 3
4 4
5 5