BlogguidePareto Charts Practice

Pareto Charts Practice  Assignment Content

1.     Pareto Charts Practice  There are several tools and techniques featured in the textbook that are used for quality control in IT projects. A Pareto chart is a type of histogram that can be used to define quality problems in a system. It allows you to see what areas need improvement.

   Create a Pareto chart based on the information below. First, create a spreadsheet in Excel using the data in the table or use the Pareto Chart template. List the most frequent customer problems first. Check your entries so your resulting chart looks like the one in Figure 8-7 in the textbook.
   
   Customer Complaints; Frequency/Week
   Customer is on hold too long; 90
   Customer gets transferred to the wrong area or cut off; 20
   Service rep cannot answer customer’s questions; 120
   Service rep does not follow through as promised; 40

   Submit your chart.

   Assignment Content

   1.     There are several tools and techniques featured in the textbook that are used for quality control in IT projects. A Pareto chart is a type of histogram that can be used to define quality problems in a system. It allows you to see what areas need improvement. Pareto Charts Practice

      Create a Pareto chart based on the information below. First, create a spreadsheet in Excel using the data in the table or use the Pareto Chart template. List the most frequent customer problems first. Check your entries so your resulting chart looks like the one in Figure 8-7 in the textbook.

      Customer Complaints; Frequency/Week
      Customer is on hold too long; 90
      Customer gets transferred to the wrong area or cut off; 20
      Service rep cannot answer customer’s questions; 120
      Service rep does not follow through as promised; 40

      Submit your chart.

   Assignment Content

   1.     There are several tools and techniques featured in the textbook that are used for quality control in IT projects. A Pareto chart is a type of histogram that can be used to define quality problems in a system. It allows you to see what areas need improvement.

      Create a Pareto chart based on the information below. First, create a spreadsheet in Excel using the data in the table or use the Pareto Chart template. List the most frequent customer problems first. Check your entries so your resulting chart looks like the one in Figure 8-7 in the textbook.

      Customer Complaints; Frequency/Week
      Customer is on hold too long; 90
      Customer gets transferred to the wrong area or cut off; 20
      Service rep cannot answer customer’s questions; 120
      Service rep does not follow through as promised; 40

      Submit your chart. Pareto Charts Practice