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Health care is traditionally slow to adopt disruptive technologies when compared to other industries, but consumers demand their experience at the physician’s office or hospital to mimic that of a nice hotel or Amazon.com. Healthcare teams can view this consumer shift as a signpost to improve care experiences and interactions with the healthcare system. It can also be used as a litmus test to benchmark non-value-added activities. • Describe a consumer-driven shift you have seen in health care Identify the leadership behaviors that are driving these shifts Explain whether the shifts are based on evidence or simply a response Health care is traditionally slow to adopt disruptive technologies when compared to other industries, but consumers demand their experience at the physician’s office or hospital to mimic that of a nice hotel or Amazon.com. Healthcare teams can view this consumer shift as a signpost to improve care experiences and interactions with the healthcare system. It can also be used as a litmus test to benchmark non-value-added activities. Health care • Describe a consumer-driven shift you have seen in health care Identify the leadership behaviors that are driving these shifts