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Duo Operating System Assignment

Source – https://duo.com/docs

Customer Response 1

A potential customer is running a free 30-day trial for Duo Beyond. During this important trial phase, our support team works hard to address any questions we can help answer to ensure an amazing customer experience. Our skilled support team sets us apart from many of our competitors. The customer wants to understand the differences in our pricing models.

Specifically, they have indicated an interest in the Trusted Endpoints functionality. Duo Operating System Assignment Help

Please draft an email response to the trial customer question helping them understand the different Duo editions and outlining the benefits of Duo Beyond’s Trusted Endpoints feature set.

Duo Beyond’s Trusted Endpoints feature set

Customer Response 2

A new Duo customer has indicated that they are concerned about user duplication within Duo’s user records. The customer’s users log in to one application using the format “johnsmith@domain.com” and another application using the format “johnsmith”. These two usernames represent the same user. The customer is concerned that they’re going to have to pay for twice as many licenses to accommodate these “duplicate” users in Duo. Duo Operating System Assignment Help

Please draft an email response to the customer outlining how our Username Normalization feature can solve this issue and when and how to enable it for applications.

Internal Update

There are three weeks remaining in the quarter and your department’s vice president has requested an update on an important project you are managing. Your goal for the quarter was to help develop and implement a system to track the total number of support hours and cost required for each customer, and display this information in an easily referenced dashboard. Duo Operating System Assignment Help

You are working with three other departments on this project, and a great deal of planning and engineering has been required, with many technical hurdles successfully navigated. The backend of the tracking system has been developed, but there are some concerns that the tool might not be fully implemented for easy viewing by the end of the quarter. You have not begun developing training or reference materials for the new tool.

Draft a project update email to the VP.